132-S-712 exam dumps

Avaya 132-S-712 certification exam will definitely lead you to a better career prospects. Avaya 132-S-712 exam can not only validate your skills but also prove your expertise. IT-Tests.com's Avaya 132-S-712 exam training materials is a proven software. With it you will get better theory than ever before. Before you decide to buy, you can try a free trial version, so that you will know the quality of the IT-Tests.com's Avaya 132-S-712 exam training materials. It will be your best choice.

IT-Tests.com's Avaya 132-S-712 exam training material is the best training materials on the Internet. It is the leader in all training materials. It not only can help you to pass the exam , you can also improve your knowledge and skills. Help you in your career in your advantage successfully. As long as you have the Avaya 132-S-712 certification, you will be treated equally by all countries.

We should use the most relaxed attitude to face all difficulties. Although Avaya 132-S-712 exam is very difficult, but we candidates should use the most relaxed state of mind to face it. Because IT-Tests.com's Avaya 132-S-712 exam training materials will help us to pass the exam successfully. With it, we would not be afraid, and will not be confused. IT-Tests.com's Avaya 132-S-712 exam training materials is the best medicine for candidates.

Exam Code: 132-S-712
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 62 Questions and Answers
Last Update: 2014-04-20

I believe that people want to have good prospects of career whatever industry they work in. Of course, there is no exception in the competitive IT industry. IT Professionals working in the IT area also want to have good opportunities for promotion of job and salary. A lot of IT professional know that Avaya certification 132-S-712 exam can help you meet these aspirations. IT-Tests.com is a website which help you successfully pass Avaya 132-S-712.

132-S-712 (Specialist: Avaya Proactive Contact Solutions Design Elective Exam) Free Demo Download: http://www.it-tests.com/132-s-712.html

NO.1 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya   132-S-712   132-S-712 pdf   132-S-712   132-S-712 test questions

NO.2 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

Avaya   132-S-712 exam prep   132-S-712   132-S-712 test questions

NO.3 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya   132-S-712 demo   132-S-712   132-S-712   132-S-712

NO.4 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

Avaya braindump   132-S-712 demo   132-S-712

NO.5 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya   132-S-712   132-S-712   132-S-712 pdf   132-S-712

NO.6 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya   132-S-712   132-S-712 test   132-S-712   132-S-712   132-S-712

NO.7 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya exam prep   132-S-712   132-S-712   132-S-712   132-S-712   132-S-712 certification training

NO.8 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya   132-S-712 answers real questions   132-S-712   132-S-712 questions

NO.9 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

Avaya test   132-S-712   132-S-712   132-S-712

NO.10 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya test answers   132-S-712   132-S-712 test questions   132-S-712

IT-Tests.com offer the latest JN0-730 Questions & Answers and high-quality LOT-412 PDF Practice Test. Our 70-487 VCE testing engine and 70-463 study guide can help you pass the real exam. High-quality HP2-W100 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.it-tests.com/132-s-712.html