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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
BCP-240 Exam Questions Total Q&A: 100 Questions and Answers
Last Update: 2014-10-07

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NO.1 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.2 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.3 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.4 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.5 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.6 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.7 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.8 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
BCP-240 Study Guide Total Q&A: 100 Questions and Answers
Last Update: 2014-09-02

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NO.1 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.2 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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NO.3 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.4 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.5 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.6 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.7 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.8 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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Exam Code: BCP-620
Exam Name: BlackBerry (Designing and Deploying a BlackBerry Solution in A Microsoft Exchange Environment)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 118 Questions and Answers
Last Update: 2014-04-22

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NO.1 What can be deployed to reduce the financial cost of the BlackBerry solution in each office location
when the BlackBerry device users are traveling around the campus? (Choose one)
A. BlackBerry Web Desktop Manager
B. A WLAN configuration set
C. BlackBerry Desktop Manager
D. A remote BlackBerry Router
Answer: B

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NO.2 Given the scenario, which BlackBerry Enterprise Server component should be installed in New York to
allow for management of the BlackBerry solution? (Choose one)
A. BlackBerry Monitoring Service
B. BlackBerry Alert Service
C. BlackBerry Administration Service
D. BlackBerry Policy Service
E. BlackBerry Manager
Answer: C

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NO.3 Given the scenario, what is the proper role to assign the head administrator in the New York office?
(Choose one)
A. Enterprise Administrator
B. Security Administrator
C. Monitoring System Administrator
D. Senior Helpdesk Administrator
Answer: B

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NO.4 Given the scenario, any new applications developed for the sales application will need to be published
again. Which service should be installed in New York to allow for timely uploads and publishing? (Choose
one)
A. BlackBerry MDS Connection Service
B. BlackBerry MDS Integration Service
C. BlackBerry Collaboration Service
D. BlackBerry Synchronization Service
Answer: B

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NO.5 Nextair Corporation wants to be able to efficiently manage the BlackBerry solution at all times.
How can this be accomplished if a BlackBerry Enterprise Server is installed in two different cities?
(Choose one)
A. Set up one of the BlackBerry Enterprise Server instances as a standby instance
B. Create a pool of BlackBerry Administration Service instances
C. Enable automatic connections failover
D. Setup BlackBerry MDS Integration Service in a round robin configuration
Answer: B

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NO.6 One thousand BlackBerry 8830 devices have been sent to the employees in the regional offices and
the BlackBerry device users will be issued enterprise activation passwords next week. Management
would like to prevent unneeded wireless data charges. What can be done to ensure this mass enterprise
activation process uses as little wireless data as possible? (Choose one)
A. Set the 'Disable Wireless Activations' IT policy to 'True'
B. Set the 'Disable Wireless Bulk Loads' IT policy to 'True'
C. Set the 'Disable Enterprise Activation Progress' IT policy to 'True'
D. Set theisable Wireline Activations' IT policySet the ?isable Wireline Activations' IT policy to 'True'
Answer: B

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NO.7 Nextair Corporation has determined the hardware running BlackBerry Enterprise Server software
version 4.1.6 will be insufficient to handle version 5.0. They plan to perform a cutover upgrade using the
existing SQL database. What is an advantage of implementing this strategy? (Choose one)
A. There is no downtime for other BlackBerry Enterprise Server software version 4.1.6 instances sharing
the same SQL database
B. They will save the cost of an additional SRP Identifier
C. There is no need to back up the database prior to upgrade
D. The SQL database must be hosted locally to the BlackBerry Enterprise Server
Answer: B

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NO.8 After completing a successful deployment of BlackBerry devices, the company is adding an additional
51 messaging servers across the four offices, which all support BlackBerry device users. What should
you do to ensure optimal performance while meeting the company businessoffices, which all support
BlackBerry device users. What should you do to ensure optimal performance while meeting the company?
business requirements? (Choose one)
A. Create a BlackBerry Router pool
B. Increase bandwidth to Microsoft SQL Server
C. Add a standby BlackBerry Enterprise Server instance
D. Ensure each messaging server is only being accessed by one BlackBerry Enterprise Server
E. Ensure each BlackBerry Enterprise Server is only connecting to one messaging server
Answer: D

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NO.9 With secure messaging, Plazmic Inc. has decided to implement the S/MIME support package.
How can the IT department deploy this for all the BlackBerry device users? (Choose one)
A. Use a software configuration to push it to all BlackBerry device users
B. Use the BlackBerry Desktop Manager to upload the S/MIME support package
C. Use the BlackBerry Web Desktop Manager to allow users to install the S/MIME support
package
D. Have the user download it from the S/MIME website on the BlackBerry device
Answer: B

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NO.10 Nextair Corporation has determined that the hardware running BlackBerry Enterprise Server software
version 4.1.6 will be insufficient to handle version 5.0. They plan to perform a cutover upgrade using a
new SQL database. What is the primary advantage of implementing this strategy? (Choose one)
A. The SQL database can be hosted locally to the BlackBerry Enterprise Server
B. The SQL database can be hosted on two separate Microsoft SQL Servers
C. BlackBerry device users are automatically migrated to BlackBerry Enterprise Server software version
5.0 during the installation
D. In an emergency, it is easier to roll back to the previous version
Answer: D

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NO.11 Given the scenario that VIP users require access to internal applications daily, you have decided to
configure the BlackBerry MDS Connection Service for high availability. What is the minimum number of
BlackBerry MDS Connection Service instances you need to install? (Choose one.)
A. 1
B. 2
C. 3
D. 4
E. 5
Answer: B

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NO.12 Management has requested that the ability to activate BlackBerry devices on the BlackBerry Enterprise
Server be restricted to approved BlackBerry device models only. What can be used to accommodate this
request? (Choose one)
A. IT Policy
B. PIN to Model Mapping
C. Enterprise Service Policy
D. Application Control Policy
E. Group Filter
Answer: C

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NO.13 Given the scenario, what is the proper role to assign the head administrator in the New York office?
(Choose one)
A. Enterprise Administrator
B. Security Administrator
C. Monitoring System Administrator
D. Senior Helpdesk Administrator
Answer: B

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NO.14 Nextair Corporation has configured push application access to be above the failover threshold but
below the promotion threshold. Which situation will cause a failover? (Choose one)
A. BlackBerry MDS Connection Service is healthy on the secondary BlackBerry Enterprise Server
instance
B. BlackBerry MDS Connection Service is healthy on the primary BlackBerry Enterprise Server instance
C. BlackBerry MDS Connection Service fails on the secondary BlackBerry Enterprise Server instance
D. BlackBerry MDS Connection Service fails on the primary BlackBerry Enterprise Server instance
Answer: D

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NO.15 Nextair Corporation plans to keep running BlackBerry Enterprise Server software version 4.1.6 in
Chicago and install version 5.0 in Los Angeles. They plan on performing a phased migration between the
two sites. Both BlackBerry Enterprise Server instances will share an SQL database.
What must be considered for this upgrade? (Choose one)
A. It requires an additional SRP
B. All users on BlackBerry Enterprise Server software version 4.1.6 are disabled until migrated
C. Each BlackBerry Enterprise Server instance will have its own BlackBerry Domain
D. All BlackBerry device users are migrated at the same time
Answer: A

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NO.16 Nextair Corporation. has limited hardware resources available and is planning to perform an in-place
upgrade of BlackBerry Enterprise Server software version 4.1.6 to version 5.0. What are two
disadvantages of this approach? (Choose two)
A. All other locations with 4.1.6 BlackBerry Enterprise Servers must be upgraded immediately
B. It will be more difficult to rollback
C. There is additional cost of another SRP
D. The SQL database must be hosted on two separate BlackBerry Enterprise Servers
E. They will experience more downtime
Answer: B,E

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NO.17 Since the sales application is mission-critical, what can be done to ensure its content is always
delivered to the BlackBerry device users? (Choose one)
A. Configure a secondary pool of BlackBerry MDS Connection Services
B. Configure one primary pool of BlackBerry MDS Connection Services
C. Put the MDS Integration Service Database in a separate server
D. Create a pool of BlackBerry MDS Integration Services
Answer: B

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NO.18 The company has exceeded its planned growth for BlackBerry device users and expects to have 1400
additional users next year in New York. What can be done to accommodate this growth on the current
New York BlackBerry Enterprise Server? (Choose one.)
A. Upgrade the existing BlackBerry Enterprise Server to a 64 bit operating system
B. Install a standby BlackBerry Enterprise Server
C. Install another BlackBerry Enterprise Server
D. Install a remote MDS-CS service to handle Sales Data requests
Answer: C

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NO.19 Plazmic Inc. future plan is to open an office in Singapore with approximately 500 BlackBerry device
users at a forecasted rate of 30% growth forPlazmic Inc.? future plan is to open an office in Singapore
with approximately 500 BlackBerry device users at a forecasted rate of 30% growth for the next fiscal year.
It has been decided to install a standalone MDS Connection Service instance in the Singapore location to
ease the load off the BlackBerry Enterprise Server and work-around the slower WAN connection. What
are the recommended software and hardware pre-requisites for this installation? (Choose two.)
A. Windows Server 2003 SP1 or later and minimum of 3 GB of memory
B. Windows XP SP 2 and minimum of 1024 MB of memory
C. Windows XP SP 2 and minimum of 512 MB of memory
D. Windows Server 2003 R2 SP2 (64-bit) and minimum of 1024 MB of memory
E. Windows Server 2003 R2 and minimum of 3 GB of memory
F. Windows Server 2008 (64-bit) and minimum of 1024 MB of memory
Answer: D,F

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NO.20 Nextair Corporation plans to keep running BlackBerry Enterprise Server software version 4.1.6 in New
York and install version 5.0 in Toronto. They plan on performing a phased migration between the two sites.
Both BlackBerry Enterprise Server instances will use their own Microsoft SQL Server hosted in their
respective location. What is an advantage of this upgrade? (Choose one)
A. Both BlackBerry Enterprise Server instances can be managed in the same BlackBerry Domain
B. It allows time for testing beforemigrating all BlackBerry device users
C. BlackBerry devices will not require new service books
D. The cost of an additional SRP Identifier is saved
Answer: B

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Exam Code: BCP-222
Exam Name: BlackBerry (Supporting a BlackBerry Enterprise Server v5.0 in an IBM Lotus Domino Environment)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 104 Questions and Answers
Last Update: 2014-03-02

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NO.1 Which of the following options is NOT available in the BlackBerry Web Desktop Software? (Choose
one.)
A. Wired synchronization of organizer (PIM) data
B. Application Loader
C. Backup and Restore
D. Setting enterprise activation passwords
E. Configuring email message filters
Answer: A

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NO.2 How is the initial enterprise activation email message transmitted from the BlackBerry device? (Choose
one.)
A. Encrypted using AES
B. Encrypted using RSA
C. Plain text
D. Encrypted using Triple DES
E. As a hash
Answer: E

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NO.3 The BlackBerry Dispatcher Service communicates with the BlackBerry Collaboration Service, the
BlackBerry MDS Connection Service, the BlackBerry Policy Service and the BlackBerry Synchronization
Service using which of the following ports? (Choose one.)
A. Port 1433
B. This Port is dynamically created upon the BlackBerry Dispatcher Service Startup
C. Port 3200
D. This Port is dynamically created upon the BlackBerry Controller Service Startup
Answer: C

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NO.4 Which method of enterprise activation uses the BlackBerry Router Service to relay the activation email
to a users email address? (Choose one.)
A. Wi-Fi
B. Bluetooth
C. BlackBerry Desktop Manager
D. BlackBerry Administration Service
E. BlackBerry Web Desktop Manager
Answer: A

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NO.5 Where can you test the network connectivity from the BlackBerry Enterprise Server to the BlackBerry
Infrastructure? (Choose one.)
A. BlackBerry Administration Service
B. BlackBerry Web Desktop Manager
C. BlackBerry Server Configuration Panel
D. MDS Integration Service Administration Console
E. SQL Management Studio
Answer: C

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NO.6 After a system wide maintenance was completed in an organization, the BlackBerry Enterprise Server
was restarted. After a few minutes it was determined that the BlackBerry Dispatcher
Service was failing to start with the system specific error 5608. The system administrator also confirms
the following:
-The BlackBerry Administration Service console is unable to launch
-The BlackBerry Policy and BlackBerry Synchronization Services do not start
Which of the following would be the most likely cause of the issue? (Choose one.)
A. The SRP connection is down
B. Lost connectivity to the messaging server
C. Lost connectivity to the database server
D. The BlackBerry Enterprise Server disk subsystem has crashed
E. A new operating system patch has been installed on the BlackBerry Enterprise Server
Answer: C

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NO.7 What component is responsible for the encryption and decryption of data? (Choose one.)
A. BlackBerry Dispatcher Service
B. BlackBerry Administration Service
C. BlackBerry Controller Service
D. BlackBerry Messaging Agent Service
E. BlackBerry Router Service
Answer: A

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NO.8 .A BlackBerry device user is trying to send an email message but is receiving the following error when
trying to send: Failure at Service. The user is unable to send PIN messages as well. They are able to
make phone calls from the BlackBerry device. No other user on the BlackBerry
Enterprise Server is having this issue. What could a system administrator do to troubleshoot this issue?
(Choose one.)
A. Restart the BlackBerry Controller Service to force a mailboxrescan.
B. Associate the user's PIN number back into the database for the users information.
C. Contact the service provider to ensure the correct data provisioning for the user.
D. Wipe the BlackBerry device and complete and enterprise activation process.
E. Ensure the Send As permission is set in Active Directory for this user.
Answer: C

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NO.9 Which of the following default host and ports will a system administrator need to browse to in order to
configure the BlackBerry Monitoring Service? (Choose one.)
A. https://<servername>:8443/webconsole/app
B. https://<servername>/webconsole/app
C. http://<servername>/webconsole/app
D. http://<servername>:8080/webconsole/app
E. https://<servername>:7443/webconsole/app
Answer: A

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NO.10 BlackBerry device users have been calling the support desk all day reporting message delays of 5 to
25 minutes. A request has been made to isolate the issue and identify the source. Which of the
following questions will assist with the process? (Choose three.)
A. Do the affected users span multiple messaging servers?
B. Are PIN messages delayed (sending and/or receiving)?
C. Is each user enabled for email message redirection?
D. Was the corporate firewall recently rebooted?
E. Are the messaging servers working properly and without issues?
Answer: A,B,E

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NO.11 The BlackBerry Monitoring Service can send notifications using which of the following methods?
(Choose three.)
A. Phone (VoIP)
B. Email
C. PIN
D. Network Broadcast
E. Instant Messaging
Answer: B,C,D

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NO.12 What are the minimum versions for the BlackBerry Enterprise Solution to support Notes Native
Encryption? (Choose one.)
A. BlackBerry Device Software 4.1, BlackBerry Enterprise Server 4.1, BlackBerry Desktop
Manager 4.1, IBM Lotus Notes 7.0, and IBM Lotus Domino Server 7.0
B. BlackBerry Device Software 4.0, BlackBerry Enterprise Server 4.0, BlackBerry Desktop
Manager 4.0, IBM Lotus Notes 7.0 and IBM Lotus Domino Server 7.0
C. BlackBerry Device Software 4.2, BlackBerry Enterprise Server 5.0, BlackBerry Desktop
Manager 4.2, IBM Lotus Notes 7.0 and IBM Lotus Domino Server 7.0
D. BlackBerry Device Software 5.0, BlackBerry Enterprise Server 5.0, BlackBerry Web Desktop 1.0, IBM
Lotus Notes 8.0 and IBM Lotus Domino Server 8.0
E. BlackBerry Device Software 3.6, BlackBerry Enterprise Server 4.1, BlackBerry Desktop
Manager 4.1, IBM Lotus Notes 6.5 and IBM Lotus Domino Server 6.5
Answer: A

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NO.13 After initializing the enterprise activation process on the BlackBerry device, the following error is
displayed: An error has occurred. Please contact your system administrator. What is a possible cause for
this? (Choose one.)
A. The user has not been assigned an IT policy
B. The BlackBerry Synchronization Service is not running
C. The BlackBerry device radio has not been turned on
D. The password that was entered is incorrect
E. The user has not been assigned the appropriate role in the BlackBerry Administration Service
Answer: D

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NO.14 During the enterprise activation process the following error is displayed on the BlackBerry device:
IT Policy Rejected What is a possible cause of this error? (Choose one.)
A. The BlackBerry device has been activated on another BlackBerry Enterprise Server
B. The BlackBerry device is listed in the Enterprise Service Policy
C. The user does not have an IT policy assigned
D. The user does not have the appropriate role assigned
E. The BlackBerry Policy Service is not running
Answer: A

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NO.15 A BlackBerry device user is trying to login to the local Intranet web site but is not able to
authenticate. What could a system administrator do to assist the user with the authentication? (Choose
one.)
A. Resend the IPPP service books to the user that is experiencing the issue
B. Verify the proxy server information within the Blackberry MDS Connection Service
C. Restart the BlackBerry Administration Service to force resending of service books
D. Activate the user with the BlackBerry MDS Integration Service
E. Add the user's name to theserver.property xml file within the BlackBerry Enterprise Server
Answer: B

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NO.16 Which port is required to be open on the firewall in order for Wi-Fi data to pass from the
BlackBerry device to the BlackBerry Enterprise Server? (Choose one.)
A. 3101
B. 4101
C. 1433
D. 1533
E. 7433
Answer: B

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NO.17 Which of the following are two pieces of information that are required when configuring a remote
component for high availability? (Choose two.)
A. IP addresses
B. Fully Qualified Host Name
C. High Availability Pool Name
D. NetBios Name
E. DNS Alias
Answer: B,C

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NO.18 During the final stage of the wireless enterprise activation the following error is displayed on the
BlackBerry device: IT requires that you connect this handheld to the device manager to continue
activation. What is a possible cause of this? (Choose one.)
A. The BlackBerry device does not have data services enabled
B. The BlackBerry Synchronization Service is not started
C. Wireless backup has been disabled for the user
D. The BlackBerry device is running BlackBerry Device Software prior to 4.0
E. The Disable Wireless Bulk Loads IT policy has been enabled
Answer: E

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NO.19 An organization policy has been changed and new security guidelines have been put in place. All
servers that require access to the public Internet must be placed in the DMZ. Which BlackBerry Enterprise
Server component can be place in the DMZ? (Choose one.)
A. BlackBerry Messaging Agent
B. BlackBerry Router Service
C. BlackBerry Dispatcher Service
D. BlackBerry Enterprise Server
E. BlackBerry Collaboration Service
Answer: B

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NO.20 How can a BlackBerry device user assign themselves their own enterprise activation password?
(Choose one.)
A. Inputtheir own password in the enterprise activation screen on the BlackBerry device
B. Specify an activation password in BlackBerry Desktop Manager
C. Launch BlackBerry Device Manager and specify their own activation password
D. When swapping BlackBerry devices the new BlackBerry device will automatically prompt the user for a
new activation password
E. Login to BlackBerry Web Desktop Manager and specify an activation password
Answer: E

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Exam Code: BCP-710
Exam Name: BlackBerry (Selling the Blackberry Solution for Tech. Sales Professional)
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Total Q&A: 112 Questions and Answers
Last Update: 2014-03-02

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NO.1 Which three of the following features are new Calendar application enhancements introduced with
BlackBerry Device Software 5.0 and BlackBerry Enterprise Server 5.0? (Choose three.) Tosee the
Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Free/Busy Availability Lookup
B. Forward Calendar Entries
C. Calendar Attachment Support
D. Synchronization of public and private contacts
E. Create a new calendar entry from the BlackBerry device
Answer: B,C,D

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NO.2 Which new feature of BlackBerry Enterprise Server 5.0 can be utilized to minimize or eliminate
upgrade-related down-time? (Choose one.) To see the Acronym list click the "Exhibit" button found at the
bottom of the screen.
A. BlackBerry Monitoring Service
B. BlackBerry Enterprise Transporter
C. BlackBerry Administration Service
D. BlackBerry Disposition Service
E. High availability
F. Application Pool
Answer: E

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NO.3 Which two of the following are valid Wi-Fi security protocols? (Choose two.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. WPA
B. PSK
C. Triple DES
D. AES
E. PGP
Answer: A,B

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NO.4 Which three email platforms support BlackBerry Collaboration Service? (Choose three.)
To see the Acronym list click the ?Exhibit? button found at the bottom of the screen.
A. BlackBerry Client for use with Microsoft Office Live Communications Server 2005 and Microsoft
Office Communications Server 2007
B. BlackBerry Client for IBM Lotus Sametime
C. BlackBerry Client for Novell GroupWise Messenger
D. BlackBerry Client for Microsoft Sharepoint
Answer: A,B,C

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NO.5 Which of the following statements describe the SRP credentials used by the active and standby
instances of the BlackBerry Enterprise Server in a high availability environment? (Choose one.)
Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. The active and standby instances of the BlackBerry Enterprise Server use a different SRP ID and
authentication key.
B. The active and standby instances of the BlackBerry Enterprise Server use the same SRP ID and
authentication key.
C. The active and standby instances of the BlackBerry Enterprise Server use the same SRP ID but
different authentication keys.
D. The active and standby instances of the BlackBerry Enterprise Server use different SRP IDs but the
same authentication key.
E. The standby instance of the BlackBerry Enterprise Server is automatically assigned an SRP ID or
authentication key.
Answer: B

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NO.6 DRAG DROP
Which five components in the BlackBerry Enterprise Server are part of the attachment process when
requested from an email message on the BlackBerry smartphone?
Answer:

NO.7 Web-based access to BlackBerry Enterprise Server 5.0 is a function of which component? (Choose
one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. BlackBerry Dispatcher Service
B. BlackBerry Router Service
C. BlackBerry Controller Service
D. BlackBerry Administration Service
E. BlackBerry Collaboration Service
F. BlackBerry Mobile Data Service
Answer: D

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NO.8 Which two of the following are basic functions of the BlackBerry Mobile Data Service? (Choose two.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Allows organizations to deliver corporate data wirelessly
B. Enables the system administrator to manage BlackBerry smartphone policies
C. Incorporates the push delivery model and advanced security features for application
deployment
D. Allows BlackBerry smartphone users to manage applications installed on their BlackBerry smartphone
through the BlackBerry Desktop Manager
Answer: A,C

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NO.9 What is the maximum number of total BlackBerry smartphone users (CAL's) that the BlackBerry
Enterprise Server can handle before it is recommended that a second BlackBerry Enterprise Server
instance be added to the BlackBerry Domain? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. 50
B. 500
C. 1000
D. 2000
E. 2500
Answer: D

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NO.10 Why would someone login to the BlackBerry Web Desktop Manager.? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. To add their account to the BlackBerry Enterprise Server
B. To synchronize their S/MIME certificate
C. To set an enterprise activation password
D. To modify the BlackBerry Attachment Server settings
E. To modify their wireless PIM sync settings
Answer: C

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NO.11 The security team is requesting the ability to control what types of BlackBerry smartphones can activate
on the BlackBerry Enterprise Server. Using the Enterprise Service Policy which three restrictions can be
implemented to control which BlackBerry smartphones can use the BlackBerry Enterprise Server?
(Choose three.) To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Model Name
B. ESN Range
C. Manufacturer's Name
D. PIN Range
E. Wi-Fi Equipped
Answer: A,C,D

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NO.12 Which three of the following roles are available by default in BlackBerry Enterprise Server 5.0 role
based administration? (Choose three.) To see the Acronym list click the "Exhibit" button found at the
bottom of the screen.
A. Enterprise Administrator
B. Junior Help Desk
C. Senior Help Desk
D. Database Administrator
E. Senior Enterprise Administrator
Answer: A,B,C

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NO.13 Which two BlackBerry Enterprise Server components CANNOT be installed on a separate computer?
(Choose two.) To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. BlackBerry Administration Service
B. BlackBerry Messaging Agent
C. BlackBerry Router Service
D. BlackBerry Dispatcher Service
E. BlackBerry Attachment Service
F. BlackBerry Monitoring Service
Answer: B,D

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NO.14 IT polices are assigned for the BlackBerry Enterprise Server at multiple levels. When there are
overlaps, what level of IT policies take priority? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. User
B. Group
C. Server
D. Domain
E. Corporate
Answer: A

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NO.15 DRAG DROP
What is the correct message flow for an email message going from the mailbox to the BlackBerry
smartphone?Place the steps in the correct order by dragging them from the left to the right.
Answer:

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Exam Code: BCP-621
Exam Name: BlackBerry (Designing and Deploying a BlackBerry Solution v5.0 in a IBM Lotus Domino Environment)
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Total Q&A: 65 Questions and Answers
Last Update: 2014-01-31

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NO.1 Which tool can be used to help control the amount of data the BlackBerry Synchronization Service
sends after an upgrade to BlackBerry Enterprise Server software version 5.0 is complete? (Choose one)
A. SBInjector
B. PolcTrait
C. TraitTool
D. SBThrottle
E. SyncControl
Answer: C

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NO.2 After upgrading two Blackberry Enterprise Server instances to software version 5.0 services books and
IT polices are automatically updated and sent to BlackBerry devices running which minimum version of
BlackBerry Device Software? (Choose one)
A. 3.8 and above
B. 4.0 and above
C. 4.2 and above
D. 4.3 and above
E. 5.0 and above
Answer: B

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NO.3 Nextair Corporation has determined the hardware running BlackBerry Enterprise Server software
version 4.1.6 will be insufficient to handle version 5.0. They plan to perform a cutover upgrade using the
existing SQL database. What is an advantage of implementing this strategy? (Choose one)
A. There is no downtime for other BlackBerry Enterprise Server software version 4.1.6 instances sharing
the same SQL database
B. They will save the cost of an additional SRP Identifier
C. There is no need to back up the database prior to upgrade
D. The SQL database must be hosted locally to the BlackBerry Enterprise Server
Answer: B

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NO.4 Management has requested that the ability to activate BlackBerry devices on the BlackBerry Enterprise
Server be restricted to approved BlackBerry device models only. What can be used to accommodate this
request? (Choose one)
A. IT Policy
B. PIN to Model Mapping
C. Enterprise Service Policy
D. Application Control Policy
E. Group Filter
Answer: C

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NO.5 One thousand BlackBerry 8830 devices have been sent to the employees in the regional offices and the
BlackBerry device users will be issued enterprise activation passwords next week.
Management would like to prevent unneeded wireless data charges. What can be done to ensure this
mass enterprise activation process uses as little wireless data as possible? (Choose one)
A. Set the 'Disable Wireless Activations' IT policy to 'True'
B. Set the 'Disable Wireless Bulk Loads' IT policy to 'True'
C. Set the 'Disable Enterprise Activation Progress' IT policy to 'True'
D. Set theisable Wireline Activations' IT policySet the ?isable Wireline Activations' IT policy to 'True'
Answer: B

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Exam Code: BCP-420
Exam Name: BlackBerry (Maintaining BlackBerry Enterprise Server/Microsoft Exchange)
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Total Q&A: 102 Questions and Answers
Last Update: 2013-12-30

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NO.1 After purchasing a used BlackBerry 6230 device, a BlackBerry device user reports that the BlackBerry
device does not display the option to begin the activation process after the system administrator has
configured the user for wireless enterprise activation. What should the system administrator do to resolve
this issue? (Choose one.)
A. Have the user perform a security wipe
B. Have the user delete and then restore the Desktop [SYNC] service book
C. BlackBerry 6230 devices cannot be wirelessly activated, the user will have to get a new
BlackBerry device
D. Verify that the BlackBerry device is running BlackBerry Device Software 4.0 or later
E. Integrate the email account on the BlackBerry Internet Service
Answer: D

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NO.2 The BlackBerry Monitoring Service can send notifications using which three of the following methods?
(Choose three.)
A. Phone (VoIP)
B. Email message
C. PIN message
D. SMS message
E. Instant Messaging
Answer: B,C,D

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NO.3 A BlackBerry device has gone missing. Assuming that the BlackBerry device radio is on, which two of
the following administrative actions can be carried out to ensure that none of the data can be read on the
BlackBerry device? (Choose two.)
A. Specify a new BlackBerry device and cancel the wireless service
B. Remove the BlackBerry device user account from the BlackBerry Administration Service Remove the
BlackBerry device user? account from the BlackBerry Administration Service
C. Remove the BlackBerry device association and lock the BlackBerry device
D. Disable and erase data from the BlackBerry device
E. Specify a new BlackBerry device password and lock the BlackBerry device
Answer: D,E

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NO.4 Which log file contains all the information regarding wireless calendar and mailbox application
interactions with the BlackBerry Enterprise Server? (Choose one.)
A. BlackBerry Synchronization (SYNC)
B. BlackBerry Dispatcher (DISP)
C. BlackBerry Messaging Agent (MAGT)
D. Exchange Connector (CEXC)
E. BlackBerryMailStore Service (MAST)
Answer: C

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NO.5 Which IT administration option could a system administrator use to remotely change the password on a
BlackBerry device user's BlackBerry device? (Choose one.)
A. Specify Activation Password
B. Clear Activation Password
C. Resend IT Policy to Device
D. Specify New Password and Lock Device
E. You can remotely set the BlackBerry password
Answer: B

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NO.6 Which of the following is the first step that needs to be performed when attempting to assign a
BlackBerry device to an administrative user? (Choose one.)
A. Enable the user as a BlackBerry device user
B. Disable the user as an Administrative user
C. Select the messaging server and email address that should be associated to the Administrator account
D. Choose the BlackBerry PIN that should be assigned to the Administrator account
E. Choose the BlackBerry Enterprise Server that should be assigned to the Administrator account
Answer: A

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NO.7 A BlackBerry device user reports that when trying to browse any website from the BlackBerry device,
the following error message is displayed: "HTTP 403, Forbidden." Which two of the following options
should be used when troubleshooting the error? (Choose two.)
A. Verify Push Access Control is allowed for the user and request the user clear the cache on the browser
B. Verify Pull Access Control and/or Proxy mappings are configured correctly
C. Review the BlackBerry MDS Connection Service (MDAT) logs to verify if more than one user is
affected and ensure the firewall/proxy is not blocking the user from browsing
D. Restart the BlackBerry MDS Connection Service and BlackBerry Policy Service and then have the
user try browsing again
E. Create a blank IT Policy and apply it to the user and then have the user try again
Answer: B,C

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NO.8 Under which of the following conditions will an automatic failover from the active to the standby
instance of the BlackBerry Enterprise Server occur? (Choose one.)
A. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
unhealthy and all items above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server are unhealthy
B. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
C. All items above the promotion threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the failover threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
D. At least one item above the promotion threshold of the active instance of the BlackBerry Enterprise
Server is unhealthy and all items above the failover threshold of the standby instance of the BlackBerry
Enterprise Server are healthy
E. At least one item above the failover threshold of the active instance of the BlackBerry
Enterprise Server is unhealthy and all items above the promotion threshold of the standby
instance of the BlackBerry Enterprise Server are healthy
Answer: E

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NO.9 Which three of the following services should be set to start manually on the standby instance of a
BlackBerry Enterprise Server? (Choose three.)
A. BlackBerryMailStore Service
B. BlackBerry Synchronization Service
C. BlackBerry Policy Service
D. BlackBerry Router Service
E. BlackBerry Administration Service
F. BlackBerry Dispatcher Service
Answer: A,B,C

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NO.10 All BlackBerry device users are reporting that email messages are delayed by 10-20 minutes to their
BlackBerry devices. Which three of the following should the system administrator check to resolve the
problem? (Choose three.)
A. That there is currently no maintenance being done on the Microsoft SQL Server that hosts the
BlackBerry Configuration Database
B. That there is currently no maintenance being done on any of the mail servers
C. How long it takes PIN messages to be delivered to users
D. Where the delay could be using the message receipt confirmation tool
E. Where the delay could be using the message flow tool
Answer: B,C,E

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NO.11 If the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device user
mailbox, which is the first BlackBerryIf the BlackBerry Enterprise Server is having a problem
communicating with a BlackBerry device user? mailbox, which is the first BlackBerry Enterprise Server
component the system administrator should focus on when troubleshooting the issue? (Choose one.)
A. BlackBerryMailStore Service
B. BlackBerry Dispatcher Service
C. Microsoft Outlook
D. BlackBerry Messaging Agent
E. BlackBerry Router Service
Answer: D

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NO.12 What could block an email message that has been delivered to the user mailbox from reaching the
BlackBerry device? (Choose one.)What could block an email message that has been delivered to the
user? mailbox from reaching the BlackBerry device? (Choose one.)
A. Reconciliation settings
B. SPAM blocker
C. Anti-virus quarantine
D. Email message filters
E. Synchronization settings
Answer: D

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NO.13 If the BlackBerry Policy Service were stopped, what impact would this have on a BlackBerry device user
who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar and all organizer data items would be synchronized
B. Email messaging would be activated, the calendar would be wirelessly synchronized, and policies
would be applied
C. The activation would not begin because the policy cannot be applied
D. Email messaging would be activated, the calendar would not be synchronized, and policies would not
be applied until the user connects their BlackBerry device to their computer
E. The activation would not have begun because the activation email message did not arrive in the user
inbox.
Answer: A

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NO.14 At which minimum level should a system administrator set a BlackBerry Enterprise Server service or
component log when investigating an issue? (Choose one.)
A. 1 - Error
B. 2 - Warning
C. 3 - Informational
D. 4 ?Debug
E. 5 ?Unknown
Answer: D

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NO.15 Which three of the following options are available in the BlackBerry Administration Service for enabling
high availability? (Choose three.)
A. Turn on Automatic Failover
B. Turn on Pooling
C. Turn on High Availability
D. Manual Failover
E. Turn on Automatic Connections Failover
Answer: A,D,E

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NO.16 If the BlackBerry Synchronization Service is stopped, what impact would this have on a BlackBerry
device user who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar would wirelessly synchronize, and policies would be
applied to the BlackBerry device
B. Email messaging would be activated, policies would be applied to the BlackBerry device, and all
organizer data items would synchronize wirelessly
C. Policies would be applied however email messaging would not be activated
D. The user would not be able to begin the wireless activation unless the BlackBerry
Synchronization Service is started
E. Email messaging would be activated, policies would be applied to the BlackBerry device, and address
book items would be wirelessly synchronized
Answer: A

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NO.17 Which of the following default host and port combinations will a system administrator need to browse
to in order to configure the BlackBerry Monitoring Service? (Choose one.)
A. https://<servername>:8443/webconsole/app
B. https://<servername>/webconsole/app
C. http://<servername>/webconsole/app
D. http://<servername>:8080/webconsole/app
E. https://<servername>:7443/webconsole/app
Answer: A

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NO.18 Which two of the following options explain how active and standby instances of the BlackBerry
Enterprise Server are able to connect to the BlackBerry Infrastructure when both instances of the
BlackBerry Enterprise Server are running? (Choose two.)
A. The active instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
B. The active and standby instances of the BlackBerry Enterprise Server will both establish a connection
to the BlackBerry Infrastructure.
C. The standby instance of the BlackBerry Enterprise Server will establish a connection to the BlackBerry
Infrastructure only when the active instance of the BlackBerry Enterprise Server has failed.
D. The standby instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
E. The standby instance of the BlackBerry Enterprise Server relies on the active instance of the
BlackBerry Enterprise Server's connection to the BlackBerry Infrastructure.
Answer: B,D

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NO.19 Which three of the following tools from the BlackBerry Resource Kit can a system administrator use to
help diagnose an email message delay issue for one or more BlackBerry device users? (Choose three.)
A. BlackBerry Message Flow Reporting (Messageflow.exe)
B. Message Receipt Confirmation (Messageconfirmconfig.exe)
C. BlackBerry Thread Analyzer (NoResponsecheck.exe)
D. BlackBerry Usage Monitoring Tool (OutOfCoverage.exe)
E. BlackBerry Enterprise Activation Status Reporting (eastatus.exe)
Answer: A,C,D

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NO.20 Which port is used for BlackBerry WLAN as well as BlackBerry Serial Bypass? (Choose one.)
A. 3101
B. 3201
C. 3501
D. 4101
E. 4201
Answer: D

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Exam Name: BlackBerry (Maintaining BlackBerry Enterprise Server/Microsoft Exchange)
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Total Q&A: 102 Questions and Answers
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NO.1 Which three of the following tools from the BlackBerry Resource Kit can a system administrator use to
help diagnose an email message delay issue for one or more BlackBerry device users? (Choose three.)
A. BlackBerry Message Flow Reporting (Messageflow.exe)
B. Message Receipt Confirmation (Messageconfirmconfig.exe)
C. BlackBerry Thread Analyzer (NoResponsecheck.exe)
D. BlackBerry Usage Monitoring Tool (OutOfCoverage.exe)
E. BlackBerry Enterprise Activation Status Reporting (eastatus.exe)
Answer: A,C,D

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NO.2 Under which of the following conditions will an automatic failover from the active to the standby
instance of the BlackBerry Enterprise Server occur? (Choose one.)
A. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
unhealthy and all items above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server are unhealthy
B. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
C. All items above the promotion threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the failover threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
D. At least one item above the promotion threshold of the active instance of the BlackBerry Enterprise
Server is unhealthy and all items above the failover threshold of the standby instance of the BlackBerry
Enterprise Server are healthy
E. At least one item above the failover threshold of the active instance of the BlackBerry
Enterprise Server is unhealthy and all items above the promotion threshold of the standby
instance of the BlackBerry Enterprise Server are healthy
Answer: E

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NO.3 Which IT administration option could a system administrator use to remotely change the password on a
BlackBerry device user's BlackBerry device? (Choose one.)
A. Specify Activation Password
B. Clear Activation Password
C. Resend IT Policy to Device
D. Specify New Password and Lock Device
E. You can remotely set the BlackBerry password
Answer: B

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NO.4 Which log file contains all the information regarding wireless calendar and mailbox application
interactions with the BlackBerry Enterprise Server? (Choose one.)
A. BlackBerry Synchronization (SYNC)
B. BlackBerry Dispatcher (DISP)
C. BlackBerry Messaging Agent (MAGT)
D. Exchange Connector (CEXC)
E. BlackBerryMailStore Service (MAST)
Answer: C

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NO.5 The BlackBerry Monitoring Service can send notifications using which three of the following methods?
(Choose three.)
A. Phone (VoIP)
B. Email message
C. PIN message
D. SMS message
E. Instant Messaging
Answer: B,C,D

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NO.6 At which minimum level should a system administrator set a BlackBerry Enterprise Server service or
component log when investigating an issue? (Choose one.)
A. 1 - Error
B. 2 - Warning
C. 3 - Informational
D. 4 ?Debug
E. 5 ?Unknown
Answer: D

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NO.7 Which three of the following services should be set to start manually on the standby instance of a
BlackBerry Enterprise Server? (Choose three.)
A. BlackBerryMailStore Service
B. BlackBerry Synchronization Service
C. BlackBerry Policy Service
D. BlackBerry Router Service
E. BlackBerry Administration Service
F. BlackBerry Dispatcher Service
Answer: A,B,C

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NO.8 A BlackBerry device user reports that when trying to browse any website from the BlackBerry device,
the following error message is displayed: "HTTP 403, Forbidden." Which two of the following options
should be used when troubleshooting the error? (Choose two.)
A. Verify Push Access Control is allowed for the user and request the user clear the cache on the browser
B. Verify Pull Access Control and/or Proxy mappings are configured correctly
C. Review the BlackBerry MDS Connection Service (MDAT) logs to verify if more than one user is
affected and ensure the firewall/proxy is not blocking the user from browsing
D. Restart the BlackBerry MDS Connection Service and BlackBerry Policy Service and then have the
user try browsing again
E. Create a blank IT Policy and apply it to the user and then have the user try again
Answer: B,C

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NO.9 If the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device user
mailbox, which is the first BlackBerryIf the BlackBerry Enterprise Server is having a problem
communicating with a BlackBerry device user? mailbox, which is the first BlackBerry Enterprise Server
component the system administrator should focus on when troubleshooting the issue? (Choose one.)
A. BlackBerryMailStore Service
B. BlackBerry Dispatcher Service
C. Microsoft Outlook
D. BlackBerry Messaging Agent
E. BlackBerry Router Service
Answer: D

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NO.10 Which three of the following options are available in the BlackBerry Administration Service for enabling
high availability? (Choose three.)
A. Turn on Automatic Failover
B. Turn on Pooling
C. Turn on High Availability
D. Manual Failover
E. Turn on Automatic Connections Failover
Answer: A,D,E

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NO.11 Which of the following is the first step that needs to be performed when attempting to assign a
BlackBerry device to an administrative user? (Choose one.)
A. Enable the user as a BlackBerry device user
B. Disable the user as an Administrative user
C. Select the messaging server and email address that should be associated to the Administrator account
D. Choose the BlackBerry PIN that should be assigned to the Administrator account
E. Choose the BlackBerry Enterprise Server that should be assigned to the Administrator account
Answer: A

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NO.12 Which of the following default host and port combinations will a system administrator need to browse
to in order to configure the BlackBerry Monitoring Service? (Choose one.)
A. https://<servername>:8443/webconsole/app
B. https://<servername>/webconsole/app
C. http://<servername>/webconsole/app
D. http://<servername>:8080/webconsole/app
E. https://<servername>:7443/webconsole/app
Answer: A

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NO.13 If the BlackBerry Policy Service were stopped, what impact would this have on a BlackBerry device user
who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar and all organizer data items would be synchronized
B. Email messaging would be activated, the calendar would be wirelessly synchronized, and policies
would be applied
C. The activation would not begin because the policy cannot be applied
D. Email messaging would be activated, the calendar would not be synchronized, and policies would not
be applied until the user connects their BlackBerry device to their computer
E. The activation would not have begun because the activation email message did not arrive in the user
inbox.
Answer: A

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NO.14 A BlackBerry device has gone missing. Assuming that the BlackBerry device radio is on, which two of
the following administrative actions can be carried out to ensure that none of the data can be read on the
BlackBerry device? (Choose two.)
A. Specify a new BlackBerry device and cancel the wireless service
B. Remove the BlackBerry device user account from the BlackBerry Administration Service Remove the
BlackBerry device user? account from the BlackBerry Administration Service
C. Remove the BlackBerry device association and lock the BlackBerry device
D. Disable and erase data from the BlackBerry device
E. Specify a new BlackBerry device password and lock the BlackBerry device
Answer: D,E

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NO.15 What could block an email message that has been delivered to the user mailbox from reaching the
BlackBerry device? (Choose one.)What could block an email message that has been delivered to the
user? mailbox from reaching the BlackBerry device? (Choose one.)
A. Reconciliation settings
B. SPAM blocker
C. Anti-virus quarantine
D. Email message filters
E. Synchronization settings
Answer: D

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NO.16 Which two of the following options explain how active and standby instances of the BlackBerry
Enterprise Server are able to connect to the BlackBerry Infrastructure when both instances of the
BlackBerry Enterprise Server are running? (Choose two.)
A. The active instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
B. The active and standby instances of the BlackBerry Enterprise Server will both establish a connection
to the BlackBerry Infrastructure.
C. The standby instance of the BlackBerry Enterprise Server will establish a connection to the BlackBerry
Infrastructure only when the active instance of the BlackBerry Enterprise Server has failed.
D. The standby instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
E. The standby instance of the BlackBerry Enterprise Server relies on the active instance of the
BlackBerry Enterprise Server's connection to the BlackBerry Infrastructure.
Answer: B,D

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NO.17 After purchasing a used BlackBerry 6230 device, a BlackBerry device user reports that the BlackBerry
device does not display the option to begin the activation process after the system administrator has
configured the user for wireless enterprise activation. What should the system administrator do to resolve
this issue? (Choose one.)
A. Have the user perform a security wipe
B. Have the user delete and then restore the Desktop [SYNC] service book
C. BlackBerry 6230 devices cannot be wirelessly activated, the user will have to get a new
BlackBerry device
D. Verify that the BlackBerry device is running BlackBerry Device Software 4.0 or later
E. Integrate the email account on the BlackBerry Internet Service
Answer: D

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NO.18 If the BlackBerry Synchronization Service is stopped, what impact would this have on a BlackBerry
device user who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar would wirelessly synchronize, and policies would be
applied to the BlackBerry device
B. Email messaging would be activated, policies would be applied to the BlackBerry device, and all
organizer data items would synchronize wirelessly
C. Policies would be applied however email messaging would not be activated
D. The user would not be able to begin the wireless activation unless the BlackBerry
Synchronization Service is started
E. Email messaging would be activated, policies would be applied to the BlackBerry device, and address
book items would be wirelessly synchronized
Answer: A

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NO.19 Which port is used for BlackBerry WLAN as well as BlackBerry Serial Bypass? (Choose one.)
A. 3101
B. 3201
C. 3501
D. 4101
E. 4201
Answer: D

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NO.20 All BlackBerry device users are reporting that email messages are delayed by 10-20 minutes to their
BlackBerry devices. Which three of the following should the system administrator check to resolve the
problem? (Choose three.)
A. That there is currently no maintenance being done on the Microsoft SQL Server that hosts the
BlackBerry Configuration Database
B. That there is currently no maintenance being done on any of the mail servers
C. How long it takes PIN messages to be delivered to users
D. Where the delay could be using the message receipt confirmation tool
E. Where the delay could be using the message flow tool
Answer: B,C,E

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