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Exam Code: C2080-474
Exam Name: IBM Tealeaf Customer Experience Management V8.7, Business Analysis
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Exam Code: C2180-189
Exam Name: Blueworks Live; IBM Business Process Manager Express or Standard Edition V7.5.1, BPM Analysis
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Exam Code: P2050-006
Exam Name: IBM Optimization Supply Chain Mgmt Technical
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NO.1 A BPM analyst is creating a process model for requesting a renovation permit. The BPM
analyst is using the following description of the first activity:
"One of our municipal office clerks receives a paper permit application from the local resident, an
applicant. The clerk first looks up the resident's name and address in our system, then enters the
information from the paper application into the system, and assigns a temporary permit number to
the application. When the application entry is complete, the clerk sends it to a manager to assign it
to an adjudicator."
Which name should the BPM analyst use for the first task that accurately describes the activity and
follows recommended naming conventions?
A. Application Entry
B. Create Application
C. Clerk Receive and Enter Application
D. Lookup name, create application, assign number, and send it to the manager
Answer: B

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NO.2 A company needs to improve their hiring process and hired a BPM analyst to map the current
state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify
the:
A. Value-Add activities.
B. sub processes within the hiring process.
C. start and end points of the hiring process.
D. activity where the maximum problems lie.
Answer: C

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NO.3 A BPM analyst is designing a process in the Process Diagram View, and realizes the process
must account for a technical exception following an activity. What symbol in the BlueWorks Live
needs to be used for this technical exception?
A. Option A
B. Option B
C. Option C
D. Option D
Answer: B

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NO.4 A BPM analyst has modeled the following process. However, after the "Extract Data" and
"Send data use case template to client", the client has stated that "Complete data scenarios" should
be done.
How should the BPM analyst adjust the process?
A. Join A and B
B. Insert join before A, and move B after A
C. Insert Join before B, and move A after B
D. Move B before A, and insert a join after A
Answer: B

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NO.5 A company needs to improve their hiring process and hired a BPM analyst to map the current
state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM
analyst that the hiring request is reviewed by both the human resource admin and the human
resource manager. How should the BPM analyst document the participant role for this activity?
A. Assign the admin as the participant since the admin is paid less.
B. Assign the manager as the participant since the admin reports to the manager.
C. Break the "Review" task into separate tasks and define who does what.
D. Pick either the admin or the manager and assign the "Review" task to that role.
Answer: C

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NO.6 A BPM analyst needs to make a change to the connections in the following process diagram.
The order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee".
"Heat Milk" will come last after "Brew Coffee".
How should the BPM analyst make this change to the connection?
A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and
"Heat Milk"
B. Click on the "Grind Beans" activity and drag it onto the connection between "Heat Milk" and
"Brew Coffee"
C. Click on the connection between "Heat Milk" and "Brew Coffee" and drag the connection arrow
to "Grind Beans"
D. Click on the connection between "Grind Beans" and "Heat Milk" and drag the connection arrow
to "Brew Coffee".
Answer: A

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NO.7 A company needs to improve their hiring process and hired a BPM analyst to map the current
state. During the process discovery session, the team identifies that the process steps to review the
"hiring" request is the same as the process steps to review a "promotion/pay rise" request. What
should the BPM analyst use to map the activities needed for the review of the "hiring" request in
Blueworks Live?
A. a sub-process
B. a different color
C. a linked process
D. a separate milestone
Answer: C

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NO.8 During the Process Discovery phase, the BPM analyst needs to identify who must fully
participate in the Process Improvement and Discovery Workshops (PIDW). Of the many roles in a
BPM project, which roles must fully participate?
A. Process Owner, Subject Matter Expert
B. Technical Consultant, Process Owner, BPM Developer
C. Technical Consultant, Process Owner, Project Manager
D. Project Manager, Process Owner, Subject Matter Expert
Answer: A

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Exam Code: C2080-474
Exam Name: IBM Tealeaf Customer Experience Management V8.7, Business Analysis
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C2080-474 Bootcamp Total Q&A: 100 Questions and Answers
Last Update: 2014-08-03

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NO.1 An analyst in a retail organization is asked to provide a weekly report indicating the average
number of payment errors per session. To accomplish this, the analyst created an event counting
the number of payment errors per session. The event will be used as the value for the event used in
the report. The two events are Events A and B:
- Event A counts the number of payments errors per session.
- Event B will be created by the analyst to be used in a report. When should Event B fire?
A. Every Hit
B. After Every Hit
C. End of Session
D. After Every Step
Answer: C

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NO.2 An event modeler is tasked with creating a report that shows the percent of sessions with
failed searches. The event modeler creates a new event to record failed searches. What should be
chosen to track this event?
A. Every Hit
B. First per Session
C. Every Occurrence
D. First Hit of Session
Answer: B

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NO.3 The marketing department asks the business analyst to track the number of customers who
continue through the checkout flowthree pages sequentially. The analyst already has an event
configured to fire for each of three respective pages. Which of the following would the analyst use?
A. A sequence event with the condition set as events A and C firing in order.
B. A sequence event with the condition set as events A, B and C firing in order.
C. A distance event with evaluator set as "Distance between events is between the following
number of seconds".
D. A sequence event with the evaluator set as "Distance between events is between the following
number of seconds".
Answer: B

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NO.4 An event modeler is tasked with creating a new hit attribute to capture the text displayed to
customers on the home page. The modeler is also asked to provide a report of the values generated.
The text value is displayed in a DIV tag on the home page called yCompanyDiv8?to provide a report
of the values generated. The text value is displayed in a DIV tag on the home page
called ?yCompanyDiv8? Which should the modeler use to configure the hit attribute?
A. Text Pattern
B. Step Pattern
C. Custom Tags
D. Start Tag/End Tag
Answer: D

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NO.5 An event modeler is tasked with creating an event that records the Referrer of each session to
identify where visitors to the site are coming from. When should this event be evaluated?
A. Every Step
B. End of Session
C. After Every Step
D. First Hit of Session
Answer: D

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NO.6 Create a new event that fires when the Coupon Code event exists on hit, but the Coupon Code
Entry Value dimension value is "valid'.
Answer: C

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5. A business analyst has been assigned to evaluate the behavior of customers making multiple
attempts in a new registration process. Which event should be created?
A. An event that tracks abandonment from the first step.
B. An event that tracks failure at the registration submission.
C. An event that captures the distance between the start and completion in hits.
D. An event that fires when the required steps are present but not in the correct sequence.
Answer: C

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NO.7 A business analyst is working with a coupon code entry field, and wants to make an event that
fires when the value entered is not a valid coupon code. There are 3000 valid coupon codes.
How can this be accomplished?
A. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is
not empty.
2.Create a dimension text group list for Coupon Code Entry Value on the coupon code hit attribute.
3.Create a new event that fires when the Coupon Code Entry event does not fire on the relevant hit,
and apply the Coupon Code Entry Valuedimension.
B. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is
not empty
2.Create a dimension for Coupon Code Entry Value.
3.Create an event that fires when the Coupon Code Entry exists on the hit with a value of "invalid".
4.Add the Dimension Coupon Code Entry Value to the new event.
C. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is
not empty.
2.Create a dimension text group list for Coupon Code Entry Value.
3.Create a group with the valid entries listed named "valid'.
4.Create an event that fires when the Coupon Code Entry event fires, but the Coupon Code Entry
Value dimension value is not "valid'.
D. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is
not empty.
2.Create a dimension text group list for Coupon Code Entry Value.
3.Create a group with the valid entries listed named "valid'.
4.Apply that dimension to the Coupon Code event.

NO.8 How many Session Attributes can users define?
A. 24
B. 30
C. 64
D. Unlimited
Answer: C

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