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Exam Code: 920-471
Exam Name: Nortel Converged Office CS 1000 Rls.5.x Config and Networking
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Exam Code: 920-183
Exam Name: Callpilot RIS.5.0 System Administrator
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NO.1 Which Communication Server 1000 web-based administration application does the Signaling host?
A. Call Server
B. NRS Manager
C. Branch Office
D. Media Gateway
Answer: B

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NO.2 You are configuring a Bandwidth Management zone on a Communication Server 1000 Rls. 5.0 Call
Server using Element Manager (LD 117). The Call Server zones will be used for Intrazone
communications between endpoints (IP telephones and gateways).
Which is the preferred Bandwidth Management strategy, assuming the network has adequate bandwidth?
A. MO
B. VTRK
C. Best Quality (BQ)
D. Best Bandwidth (BB)
Answer: C

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NO.3 A large customer needs a Nortel Converged Office solution that will support high availability for their
employees and allows for future growth of the organization. The customer currently has 100,000 users,
and is forecasting a potential growth of up to 10,000 users.
Which Nortel Converged Office deployment option would provide the optimum level of functionality?
A. OCS 2007 Standard Edition Consolidated configuration
B. OCS 2007 Standard Edition Expanded configuration
C. OCS 2007 Enterprise Edition Consolidated configuration
D. OCS 2007 Enterprise Edition Expanded configuration
Answer: D

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NO.4 The customer network includes ranges of Directory Numbers that are routed over specific trunk routes
to other nodes in the network via Direct Steering Codes (DSCs) and route lists.
Which type of dialing plan is used?
A. Uniform Dialing Plan (UDP)
B. Flexible Numbering Plan (FNP)
C. Coordinated Dialing Plan (CDP)
D. Network Attendant Numbering Plan
Answer: C

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NO.5 A company recently deployed IP telephones in its Call Center. During peak traffic conditions, callers
receive an overflow tone and calls are blocked.
Assume the following settings:
Zone Number = 1
Zone Intent = MO
Intrazone Traffic = Best Quality
Interzone Traffic = Best Bandwidth
Resource Type = Shared
Which programming change is recommended in Element Manager (LD 117) to provide dedicated Digital
Signal Processor (DSP) resources to Contact Center IP telephones?
A. Change Zone Intent to VTRK
B. Change Resource Type to Private
C. Change Interzone Traffic to Best Quality
D. Change Intrazone Traffic to Best Bandwidth
Answer: B

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NO.6 A company plans to use the Virtual Trunk Interzone traffic. You are programming a bandwidth
management zone on a Communication Server 1000 Rls. 5.0 Call Server using Element Manager (LD
117).
Which is the recommended Bandwidth Management strategy, assuming that bandwidth conservation is
required?
A. MO
B. VTRK
C. Best Quality (BQ)
D. Best Bandwidth (BB)
Answer: D

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NO.7 The Network Routing Service consists of three basic components: Network Protocol, Database
Synchronization, and Database.
Which component(s) combines a SIP Redirect Server, SIP Registrar, H.323 Gatekeeper, and Network
Connection Service into a single application for network-based routing?
A. Database component
B. Call Server component
C. Network protocol component
D. Database synchronization and database component
Answer: C

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NO.8 You are using Element Manager to verify the system configuration before implementing IP Peer
Networking.
Which element can you configure or modify using Element Manager, assuming a VxWorks platform?
A. Call Server
B. Hardware watchdog
C. Network Connection Service
D. Basic Input Output System (BIOS)
Answer: A

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Exam Code: 920-807
Exam Name: Nortel Unified Communications Solutions
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Exam Code: 920-316
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Exam Code: 922-072
Exam Name: BCM50 Rls.3.0 BCM200/400 Rls 4.0 BCM 450 Rls. 1.0 Config
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NO.1 Which unified communications application, when implemented, can successfully solve the time
value of money business challenge for bank and financial institutions attempting to provide
customers with faster loan approvals?
A.self-service websites enabled with IM chat
B.real-time unified messaging with key loan personnel
C.reservation-less audio conferencing
D.real-time collaboration with key loan personnel
Correct:D

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NO.2 In some cases IP gateways are required in a pure IP PBX environment. Where in the network
would the IP gateway be placed, if one were required?
A.between the IP PBX and the carrier
B.between the IP call server and its associated gateways
C.between the IP PBX and any firewalls
D.an IP gateway is not required in a pure IP PBX solution
Correct:A

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NO.3 Assuming the customer and all of the project team members are located in the same city, which
unified communications enablement application can have the greatest impact on increasing the
gross profit margin for a fixed-fee professional services project with multiple project team
members?
A.Real-time collaboration can provide faster group decision making, streamline project tasks and
deliverables that are shared, and allow the project to be
B.
C.Audio and video conferencing can reduce the travel and expense overhead for fixed-fee professional
services projects when team members must meet for
D.
E.Presence and availability can help increase productivity by identifying which project team members are
reachable to answer immediate questions.
F.IM Chat can provide real-time answers to immediate project questions to enhance productivity for the
project team.
Correct:A

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NO.4 Which critical business application and/or process coupled with unified communication
enablement can provide executive management with real-time financial information/data to make
financially driven business decisions in real-time?
A.customer service (CS)
B.enterprise resource planning (ERP)
C.customer relationship management (CRM)
D.sales force automation (SFA)
Correct:B

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NO.5 Installation of Office Communications Server (OCS) 2007 requires the extension of the active
directory domain services schema so that creation and configuration of objects in the Active
Directory can take place. Which two active directory objects are necessary for OCS 2007 to
operate? (Choose two.)
A.home telephone number
B.session initiation protocol (SIP) URI
C.telephone extension number
D.fully qualified domain name
Correct:B C

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NO.6 A company that is implementing unified communications (UC) has a mobile workforce that
utilizes mobile end point devices such as PDA devices. Which security methodwill be needed to
secure UC dialogue between the PDA devices?
A.Authentication
B.Encryption
C.One time passwords
D.RFID tagging and tracking
Correct:B

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NO.7 When paired with a Communication Server 1000 PBX, the Microsoft Office Communicator client
uses a feature called twinning or dual-forking. What is twinning?
A.a type of conference call
B.two telephones sharing a single extension number
C.telephone set cloning
D.two users sharing an extension number
Correct:B

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NO.8 A company has an existing traditional TDM PBX and wishes to implement a unified
communications project. At the present time it is more feasible to add a second VoIP-enabled PBX
into the existing configuration to complete the project rather than replace the existing system. To
make this system work as designed, the company must purchase and configure which other piece
of hardware for this solution?
A.Router
B.IP gateway
C.New telephone sets
D.This solution is not possible
Correct:B

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Exam Code: 920-338
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Exam Code: 920-183
Exam Name: Callpilot RIS.5.0 System Administrator
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Exam Code: 922-109
Exam Name: Communications Server 1000 Rls.6.0 BARS/NARS
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NO.1 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.2 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.3 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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NO.4 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.5 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.6 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.7 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.8 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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922-111 Bootcamp, 920-362 Exam PDF, 922-102 Exam Cost

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Exam Code: 922-102
Exam Name: Nortel Converged Office for CS 1000 Rls. 5.x Configuration
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NO.1 During the installation of a new Nortel Converged Office solution you decide to perform packet captures
while making some test calls. After some analysis of the packet capture, you notice that the dual-forking
functionality is not working. Which is the correct Class of Service setting to enable twinning on a PCA
Terminal Number (TN) in a Nortel Converged Office solution with OCS 2007?
A.PCAG
B.PGNA
C.PRMA
D.PCAM
Answer:D

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NO.2 You are dispatched to a customer site to assist with troubleshooting a Remote Call Control problem on a
Nortel Converged Office solution. You decide to turn on traces on the Communication Server (CS) 1000E
side of the solution. Which component on the CS 1000E performs the SIP CTI TR/87 functionality?
A.Network Routing Service
B.Signaling Server
C.Application Proxy server
D.Network Connect Service
Answer:B

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NO.3 The Multimedia Communications Manager (MCM) Rls. 3.0 user account, on the Windows 2003 R2
server, requires privileges to perform administrative tasks on the local machine. Which local groups does
the user account need to be in to properly manage the MCM Rls. 3.0 application? (Choose two.)
A.local groups: Administrators Group
B.local groups: RTC Local Group
C.local groups: RTC Server Applications
D.local groups: RTC Server Local Groups
Answer:C D

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NO.4 Click on the Task button. You have been asked to troubleshoot a Nortel Converged Office solution for a
Communication Server (CS) 1000 Rls. 5.0 network. The customer requirements include a centralized
numbering plan arrangement using SIP Trunking. Click on the component in the diagram that is required
as part of the centralized numbering plan for the network.
Answer:

NO.5 While at a customer site installing a Nortel Converged Office solution, you test the Remote Call Control
and the Telephony Gateway feature with an IP telephone and Office Communicator 2007 client. You find
that the Remote Call Control and Telephony Gateway and Services feature is not working. After
troubleshooting you decide to review the basic requirements to deploy the solution. Which
Communication Server 1000 software package provides the Remote Call Control Telephony Gateway
and Services feature?
A.Package 77
B.Package 398
C.Package 406
D.Package 408
Answer:D

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Exam Code: 920-471
Exam Name: Nortel (Nortel Converged Office CS 1000 Rls.5.x Config and Networking)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 62 Questions and Answers
Last Update: 2014-03-30

Exam Code: 922-072
Exam Name: Nortel (BCM50 Rls.3.0 BCM200/400 Rls 4.0 BCM 450 Rls. 1.0 Config)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 30 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-464
Exam Name: Nortel (BCM50 Rls.3.0 BCM200/400 Rls 4.0 and BCM450 Rls. 1.0 Instal Con)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 59 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-338
Exam Name: Nortel (BCM50 Rls.3.0 BCM200/400 Rls 4.0 and BCM450 Rls. 1.0 Instal Con)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 70 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-320
Exam Name: Nortel (Meridian 1 Database)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 53 Questions and Answers
Last Update: 2014-03-30

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NO.1 A telephone needs to be restricted from access to the Paging (PAG) route. If the PAG route
Trunk Access Restriction Group (TARG) equals 1, 3, 5, 6, 7, What should be the Trunk
Group Access Restriction (TGAR) of that telephone?
A. 0
B. 2
C. 4
D. 6
Answer: D

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NO.2 Certkiller .com wants external calls at a particular station to forward to an administrative
assistant under busy or no answer conditions, but wants internal calls under busy or no
answer conditions to forward to voicemail. Which software feature should you use to meet
this request?
A. The Meridian Integrated Personal Call Director (MIPCD) application would be required to
route based on Caller ID
B. The feature Call Forward by Call Type (CFCT) routes calls receiving a no answer or busy to
separately defined dialing numbers (DNs) based on if the call is internal and external
C. The feature Call Forward by Call Type (CFCT) only routes calls receiving a no answer to
separately defined dialing numbers (DNs) based on if the call is internal and external, busy calls
always follow the hunt DN.
D. Call Forward by Call Type (CFCT) only routes call receiving a busy to separately defined
dialing numbers (DNs) based on if the call is internal and external, no answer calls always
follow the forward no answer (FNA) DN
Answer: B

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NO.3 Certkiller .com has reported that some local calls are NOT going through (the caller hears
no ringing, etc.). Which two tools can the technician use to determine which trunk is
responsible? (Choose two.)
A. Use LD 80, to trace the DN of the telephone with the problem call. While the problem is
occurring, the output will identify the TN of the trunk for further testing.
B. Use LD 36, to list threshold overflows for the local route. Look for trunks with excessive
short holds and conduct further testing on those trunks using the TRK command in Load 36.
C. Use LD 80, to initiate a Malicious Call Trace (MCT) on the DN reporting the problem for the
date and time indicated in the problem report. This will identify the TN of the trunk involved.
D. Use LD 40, Call Detail Recording Diagnostic, to trace call history for the DN of the user
reporting the problem. From the CDR records output, correlate the call record time with the time
of the users problem call. The matching CDR record will identify the TN of the trunk that should
be tested.
Answer: A B

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NO.4 Certkiller .com wants to be reassured that their customer data is safe on their Option 11C,
or Option 11C mini. How is the customer database backed up on these systems?
A. Optivity Telephony Manager (OTM) is required to backup the Meridian 1 Option 11C or 11C
mini to Meridian 1 Option 11C Hard Disk Drive (HDD).
B. The system backup procedure automatically backs up the customer configuration over the
Ethernet link to a customer provided server at midnight (daily).
C. The Equipment Data Dump (EDD) backs up the latest configuration database, including
recent service changes, by copying from the system's main memory (RAM) to the primary flash
ROM, Backup Flash ROM, and PCMCIA card (if one is present).
D. The EDD procedure backs up the latest configuration database, including recent service
changes, by copying from the system's main memory (RAM) to the Hard Disk Drive, and the
Floppy Disk Drive (FDD), if equipped.
Answer: C

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NO.5 On A Non Direct Inward Dial (DID) incoming trunk, which overlay (LD) should you use to
route calls to an Automatic Call Distribution (ACD) DN 6000?
A. LD 16 AUTO (Auto Terminate) YES ATDN (Auto terminate DN) to 6000
B. LD 16 AUTO (Auto Terminate) YES and LD 14 ATDN (Auto Terminate DN) to 6000
C. LD 16 AUTO (Auto Terminate) YES and 15 ATDN (Auto Terminate DN) to 6000
D. LD 16 IDC (Incoming Digit Conversion) 27 and LD 49 IDTG (Incoming Digit Termination
Group) to 6000
Answer: B

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NO.6 Which procedure should you use to effectively implement Ethernet interface (ELAN) on a
Meridian1 system?
A. Use LD 17, Create host entries, Assign host to primary and/or Primary IP address(es), Set up
Ethernet subnet mask, Set up routing entry.
B. Use LD 117, Create host entries, Assign host to primary and / or secondary IP address(es), Set
up Ethernet subnet mask, Set up routing entry.
C. Enable the ELAN interface in LD 117, Use ipconfig to ensure that the IP address(es), subnet
mask and gateway have been auto-configured by the DHCP server.
D. Enable the ELAN interface in LD 17, Use ipconfig to ensure that the secondary IP address(es)
subnet mask and gateway have been auto-configured by the Dynamic Host, Configuration
Protocol (DHCP) server.
Answer: B

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NO.7 To ensure that customers are informed about Ethernet LAN ports, what information
should you provide the customer about Meridian1 system ELANs?
A. The Nortel Networks ELAN is used for system administration and must be directly connected
to a Customers LAN (CLAN).
B. The Nortel Networks ELAN is the Enhanced Local Area Network sued to perform system
backups across the network to a customer provided server.
C. The Nortel Networks ELAN is used for connection to other Nortel Networks applications and
must be protected from traffic on a Customers LAN (CLAN).
D. The Nortel Networks ELAN is always a closed private LAN, using a simple hub for
connecting the Meridian 1 system to Optivity Telephony Manager (OTM), CallPilot, or
Symposium.
Answer: C

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NO.8 The Human Resources department wants to have the HR help line?appear on everyone's
telephone (8 users) in the department. They want any available employee to answer "HR
help line" calls. In addition, they want to be able to receive as many simultaneous calls as
there are employees (8) in the department. What would you recommend to the customer?
A. An Automatic Call Distributor (ACD) queue must be setup in Load 32. The 8 employees are
then defined as agents of that ACD group.
B. A Uniform Call Distribution (UCD) list can be defined with the DN's of the 8 employees in
the Human Resources department.
C. A multiple Appearance, Single Call Arrangement DN (SCR or SCN) can be programmed as a
secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
D. A Multiple Appearance, Multiple Call Arrangement DN (MCR or MCN) can be programmed
as a secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
Answer: D

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NO.9 The Customer Data Block (LD 15) is used define customer related timers when customizing
a Meridian1 system to customer requirements. Which timer is NOT defined in the
Customer Data Block (LD 15)?
A. switchhook flash timing
B. dial tone and Interdigit timeout
C. busy tone / overflow tone timeout
D. off hook alarm security timeout timer
Answer: D

Nortel original questions   920-320   920-320 test answers

NO.10 Certkiller .com's disaster recovery plan calls for off-site backup of its Meridian1 system
database, in case a disaster destroys the on-site copies of the system's configuration. How
would you fulfill this request for a Meridian1 Option 61C or 81C?
A. Optivity Telephony Manager (OTM) is the only way to crate an off-site backup for the
Meridian 1 Option 61C or 81C.
B. An auxiliary Floppy Disk Drive (Fdd) would need to be equipped on the Meridian 1 Option
61C or 81C to create the off-site backup.
C. Ensure that they have an extra blank PC Card (PCMCIA) blank memory card and that they
are properly trained to perform an Equipment Data Dump (EDD) on the blank card for off-site
storage.
D. Ensure that they have 2 MB (1.544 MB formatted capacity) blank floppy disks and that they
are properly trained to perform an EDD on the blank floppy disk for off-site storage.
Answer: D

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Exam Code: 920-172
Exam Name: Nortel (NCSS-Nortel Communication Control Toolkit Ris.6.0)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 58 Questions and Answers
Last Update: 2014-01-28

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NO.1 You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. TAPI 3.0 is currently running. To
what version of TAPI will you have to upgrade?
A. TAPI 4.1
B. TAPI 4.0
C. TAPI 3.1
D. an upgrade in not needed
Answer: C

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NO.2 You are doing a backup of the NCCT Database after making substantial changes. You are asked to
name your backup. What should you always include in the name of your backups?
A. The version of TAPI.
B. The version of NCCT.
C. The date the backup was made.
D. The name NCCT backup somewhere in the name.
Answer: B

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NO.3 You have been instructed to restore the current NCCT database schema. What is the file that you need
to use to restore the current database schema?
A. EmptyDB.zip
B. NCCT_Empty.zip
C. NCCT_Empty.bak
D. NNCCT_Empty.bak
Answer: D

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NO.4 You must configure the Bindings order of the network interface cards using Network Connections from
the Control Panel or My Network Places Properties. What order do the NIC have to be in?
A. The order does not matter.
B. ELAN Subnet first then the Nortel Server Subnet (CLAN) second
C. Nortel Server Subnet (CLAN) first then the ELAN Subnet second
D. Depends on the connection rate of each: the higher rate is listed first.
Answer: C

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NO.5 When you install the Communication Control Toolkit server, you must ensure that you have enough
space allocated for the CCT database. What is the minimum and maximum directory size on the default
drive needed to install the NCCT database?
A. minimum of 1 GBytes and maximum size of 2.0 GBytes
B. minimum of 150 MBytes and maximum size of 1.0 GBytes
C. minimum of 68.1 MBytes and maximum size of 2.0 GBytes
D. minimum of 50.7 MBytes and maximum size of 2.1 GBytes
Answer: C

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NO.6 Of the following Third Party software which two does Nortel approve to be installed on a Nortel
Communication Control Toolkit server? (Choose two.)
A. AntiVirus
B. FTP Server
C. pcAnywhere
D. Microsoft Office
Answer: AC

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NO.7 You have just completed a new install of NCCT Rls. 6.0 and have verified that it is configured properly
and operational. You have just finished backing up the NCCT Database and wish to backup the
Symposium TAPI Database. Which of the following would you do perform the backup?
A. Make copy of the spdb.mdb file located in "C:\\Program Files\\Nortel\\CCT\\TAPI"
B. Make copy of the m1spdb.mdb file located in "C:\\Program Files\\Nortel\\Communication Control
Toolkit\\TAPI"
C. Run NCCT Database Administrator and Select the TAPI Database from the Database Drop Down
Menu then Click Backup.
D. Run NCCT Database Administrator and Browse to the TAPI Database location "C:\\Program
Files\\Nortel\\CCT\\TAPI" then Click Backup.
Answer: B

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NO.8 The Embedded Local Area Network (ELAN Subnet) is a dedicated Ethernet TCP/IP Local Area
Network (LAN). The Customer Local Area Network (Nortel Server Subnet/CLAN) is the LAN to which
corporate services and resources connect. Which is not a rule for configuring the ELAN Subnet and
Nortel Server Subnet (CLAN)?
A. Configure the ELAN Subnet in the same subnet as the ELNK.
B. Configure the ELAN Subnet in a separate subnet from the Nortel Server Subnet.
C. The ELAN Subnet MAC address must be added before the Nortel Server Subnet MAC address.
D. Configure the ELAN Subnet and Nortel Server Subnet network as either completely separate or
integrated using a router.
Answer: C

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NO.9 You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. You have a Communications
Server 1000/Meridian 1 with Symposium Call Center with Nortel IVR. Which two of the following Service
Provider Software is installed? (Choose two.)
A. TAPI 3.0
B. TAPI 3.1
C. IPML 2.1
D. IPML 4.0
Answer: BC

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NO.10 After you have restored the Symposium TAPI Database. What is the order in which the following
services need to be started?
A. NCCT Data Access Layer Service, NCCT TAPI Connector, NCCT Server Service Telephony Service,
ACDProxy Service
B. NCCT Data Access Layer Service, NCCT TAPI Connector, ACDProxy Service, Telephony
Service,NCCT Server Service
C. Telephony Service, ACDProxy Service, NCCT Data Access Layer Service, NCCT TAPI Connector,
NCCT Server Service.
D. NCCT Server Service, Telephony Service, ACDProxy Service, NCCT Data Access Layer Service,
NCCT TAPI Connector.
Answer: C

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Exam Code: 922-111
Exam Name: Nortel (Communication Server 1000 to Rls.6.0 Upgrades for Technicia)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 27 Questions and Answers
Last Update: 2014-01-28

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NO.1 A customer with a Communication Server (CS) 1000E Rls. 5.5 HA system with two IPMGs and dual
CPPM Signaling Servers is upgrading their system to release 6.0. The system is part of an IP Peer
Network that includes a NRS database. Which upgrade step is correct?
A.Use NRS Manager to download the NRS backup file to a compact flash.
B.Use Element Manager to download the Signaling Server backup file to a compact.
C.User NRS Manager to download the NRS backup file to the local PC.
D.Use Element Manager to download the Signaling Server backup file to the local PC.
Answer:C

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NO.2 A customer with an existing Option 11C Rls. 5.5 chassis system is planning to upgrade to a
Communication Server 1000E Rls. 6.0 Standard Availability. A CPPM card will be installed as a
Co-Resident Call Server and Signaling Server during the upgrade. Which task must be completed prior to
loading Linux Base onto the card? (Choose two.)
A.The BIOS of the card must be updated to version 18.
B.The S5 switch must be set to position 1.
C.The CMOS settings must be reset to factory defaults.
D.The on-board 1 GB Compact Flash must be installed.
Answer:A C

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NO.3 A customer is upgrading an existing Option 11C Rls. 5.5 chassis system to a Communication Server
1000E Rls. 6.0 Standard Availability. A CPPM Co-Resident Call Server and Signaling Server card is being
installed during the upgrade. The CPPM Co-Resident Call Server and Signaling Server card has been
installed into Slot 1 and configured. What is the next sequential step in the upgrade process?
A.Insert the bootable RMD containing software installation files into the faceplate of the CPPM Call Server
card.
B.Reboot the card to begin the Linux base software installation.
C.Insert the RMD containing the Rls. 5.5 customer database into the faceplate of the CPPM Co-Resident
Call card.
D.Connect the administration console to Port 0 of the NTAK19EC SDI cable.
Answer:D

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NO.4 A customer with an existing Option 11C Rls. 5.5 chassis system is planning to upgrade to a
Communication Server 1000E Rls. 6.0 Standard Availability. A CPPM Co-Resident Call Server and
Signaling Server card will be installed. The system will automatically map small system Terminal Numbers
to large system Terminal format during the upgrade. In this upgrade scenario, which actions must be
completed manually? (Choose two.)
A.Re-programming Digital Trunk Terminal Numbers with a new format.
B.Programming the DSP daughterboards on the IP Media Gateway.
C.Entering the IP address for each IP Media Gateway in LD 97.
D.Re-programming Tone Receiver Terminal Numbers with a new format.
Answer:B C

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NO.5 Click on the Exhibit button. You are upgrading a single site Option 11C Rls. 5.5 system to a
Communication Server 1000E Rls. 6.0 Standard Availability with a single IP Media Gateway (MG) 1000E
chassis. The customer is using a CPPM card from inventory as a CPPM Co-Resident Call Server and
Signaling Server. Based on the output received when the card boots up, shown in the exhibit, what must
done before Linux Base can be loaded?
A.the Low Memory must be doubled
B.the BIOS must be updated from version 74 to version 18
C.the BIOS must be updated from version 14 to version 18
D.the Extended Memory must be doubled
Answer:C

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Exam Code: 920-338
Exam Name: Nortel (BCM50 Rls.3.0 BCM200/400 Rls 4.0 and BCM450 Rls. 1.0 Instal Con)
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Total Q&A: 70 Questions and Answers
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NO.1 The Nortel Business Communications Manager 50 (BCM50) expansion unit is designed to support
Media Bay Modules (MBMs). These modules are available in many configurations.
What is the maximum number of MBMs that the system can support?
A.one
B.two
C.four
D.six
Answer: B

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NO.2 On a company's default system, six buses of DS30 channel blocks are assigned to Media Bay Modules
(MBM) (2/6 channel split). The DS30 allocation needs to be changed to a 3/5 split to accommodate
increased IP telephony requirements.
How is this change accomplished?
A.The BCM 200/400 assigns bus 6 to the system bus resource.
B.The BCM 200/400 assigns bus 6 to the system bus resource through the MBM dip switches.
C.The BCM 200/400 assigns bus 7 to the system bus resource.
D.The BCM 200/400 assigns bus 7 to the system bus resource, although all telephony programming will
be defaulted.
Answer: C

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NO.3 On a Nortel Business Communications Manager 50 (BCM50), how do you program several special
features at once for CallPilot mailboxes?
A.Enable networking in the Class of Service.
B.Assign express messaging lines in mailbox properties.
C.Assign features by selecting a Class of Service.
D.Purchase additional authorization codes.
Answer: C

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NO.4 You are configuring a BCM50 VoIP network using SIP trunks. You want to ensure callers from remote
systems are authorized to place calls to the local system.
How do you do this?
A.Enable Remote Authentication, and enter each DN to be verified in the Local Accounts table.
B.Enable Local Authentication, and enter User ID/Password combinations in the Local Accounts table.
C.Enable Remote Authentication, and enter User ID/Password combinations in the Local Accounts table.
D.Enable Local Authentication, and enter each DN to be verified in the Local Accounts table.
Answer: B

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NO.5 You require a Nortel Business Communications Manager 50 (BCM50) system with an Ethernet router.
Which main unit must you choose?
A.BCM50
B.BCM50a
C.BCM50b
D.BCM50e
Answer: D

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Exam Code: 920-362
Exam Name: Nortel (Notel 920-362)
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Total Q&A: 60 Questions and Answers
Last Update: 2014-01-28

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NO.1 A customer is installing a Communication Server (CS) 1000E Rls. 6.0 System with Unified
Communications Management. The Linux base software has been installed and the CPPM Co-Resident
Call Server and Signaling server has been configured as a member server within an existing CS 1000 Rls
6.0 security domain. Which statement describes the process the administrator must use to deploy
applications to the CPPM Co-Resident?
A.Log in to the UCM of the Primary Security Server and access the Base Manager to deploy.
B.Log in to the Base Manager and access local Deployment Manager to deploy.
C.Log in to the Base Manager and access central Deployment Manager to deploy.
D.Log in to the UCM of the Primary Security Server and access central Deployment Manager to deploy.
Answer:D

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NO.2 A Communication Server (CS) 1000E Rls. 6.0 customer site has both Signaling Server Gateway and
SIP Line Gateway up communicating with the CS 1000 Call Server Which statement is true regarding the
configuration similarities between the Signaling Server Gateway and SIP Line Gateway?
A.They each load-balance the registration of IP telephones.
B.They both require separate Zone-based configuration for codec selection.
C.They both use virtual TNs.
D.They each require Application Module Link configuration.
Answer:C

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NO.3 A customer purchased a Media Gateway (MG) 1000B Rls. 6.0 system to add to an existing
Communication Server (CS) 1000 Rls. 6.0 system. Which statements regarding the hardware
components within a release 6.0 Branch Office are true? (Choose two.)
A.The MG 1000B supports Co-Res and SIP Line Gateway on separate physical servers.
B.The MG 1000B supports Co-Res and Signaling Server Gateway on the same physical server.
C.The MG 1000B supports a redundant Co-Res Call Servers.
D.The MG 1000B supports Co-Res and SIP Line Gateway on the same physical server.
Answer:A B

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NO.4 A customer with a newly installed Communication Server (CS) 1000E Rls. 6.0 SA Co-Res is reporting
dropped calls between the two campus sites. You suspect the call server is not terminating the call and
decide to login and review the configuration and collect the logs from the active Call Server. Which CS
1000E hardware component will you access to verify the configuration and review the logs?
A.Co-resident Call and Signaling Server running on Dell R300 server
B.Co-resident Call and Signaling Server running on HP DL320 server
C.Co-resident Call and Signaling Server running on IBM x3550 server
D.Co-resident Call and Signaling Server running on CPPM server
Answer:D

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NO.5 A customer is planning to deploy a multi-site Communication Server (CS) 1000E network with a UCM
Security Domain that includes a Primary Security Server and a Backup Security Server. Which
statements regarding the Backup Security Server are true? (Choose two.)
A.It manages authorization requests when the Primary is not available.
B.It manages configuration changes when the Primary is not available.
C.It manages authentication requests when the Primary is not available.
D.It issues certificates to servers when the Primary is not available.
Answer:A C

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NO.6 A Communication Server (CS) 1000E Rls. 6.0 customer opened a trouble ticket that a newly installed
system with SIP Line Gateway cannot place calls to an existing 5.x site. After investigating the problem
you isolate the problem to the SIP Line Gateway settings. Which SIP Line Gateway Setting is most likely
to block calls between the two sites?
A.Security Policy - Security Disabled
B.Security Policy - Best Effort
C.Security Policy - Secure Local
D.Security Policy - Secure End-to-End
Answer:D

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NO.7 At a customer site, you installed a Communication Server (CS) 1000 Rls. 6.0 SA Co-Res system with
the following CS 1000 applications. Call Server, Signaling Server, Element Manager, Network Routing
Service Manager, and Subscriber Manager. Upon accessing Subscriber Manager, information regarding
the System ID is displayed on the screen and you're not able to navigate the Subscriber Manager web
page. Which task is required next before you can navigate and manage the Subscriber Manager
Application?
A.Copy and Paste the system ID information and create a new Subscriber Manager certificate within the
UCM Private Certificate Authority.
B.Copy and Paste the system ID information to the Nortel.com Keycode Retrieval System to generate a
license file.
C.Export the system ID as an XML file and distribute the file to the CS 1000 Element Managers as a
trusted application.
D.Export the system ID as an XML file and synchronize the file information with the customer's LDAP
server.
Answer:B

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NO.8 A customer with a Communication Server (CS) 1000E Rls. 6.0 SA Co-Res system is experiencing an
Element Manager issue where the page cannot be displayed to the users. In order to resolve this problem
you decide to reboot the Element Manager. The CPPM Co-Res server has the following deployed
applications. Call Server, Signaling Server, Element Manager, and Network Routing Service. Which
option allows for the least service interruption when restarting the Signaling Server application?
A.Restart the Signaling Server application via Element Manager - Maintenance.
B.Restart the Signaling Server application by pressing the INI button on the CPPM server.
C.Restart the Signaling Server application by pressing the RST button on the CPPM server.
D.Restart the Signaling Server application by logging into the Base Manager and restarting Jboss.
Answer:A

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NO.9 From which two parts is the Fully Qualified Domain Name (FQDN) composed and in what order must
they be configured?
A.first the host name and then the domain name
B.first the domain name and then the host name
C.first the COTS server IP address and then the port number
D.first the COTS server port number and then the IP address
Answer:A

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NO.10 A customer that recently deployed a Communication Server 1000 Rls. 6.0 system with Unified
Communications Management would like to take advantage of the UCM log forwarding capability. Which
statement regarding UCM Logging Services is true?
A.Only Application logs can be forwarded to a Syslog server.
B.Only OAM and Security logs can be forwarded to a Syslog server.
C.Application, OAM and Security logs can all be forwarded to a Syslog server.
D.Only Security logs can be forwarded to a Syslog server.
Answer:B

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Exam Code: 920-345
Exam Name: Nortel (BCM 50/450 Rls.5.0 Installation & Initial Configuration)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 60 Questions and Answers
Last Update: 2014-01-28

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NO.1 Which is true of customizing a startup profile for your Business Communications Manager (BCM)
system?
A. The startup profile retrieves the system ID automatically
B. You cannot copy and paste data between cells in the Startup Profile
C. If you need to change anything after loading parameters, you can edit the startup profile SPS file
D. You cannot load akeycode using the startup profile
Answer: B

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NO.2 Which is correct for initializing CallPilot Mailboxes?
A. All mailboxes are automatically initialized when they are created
B. If more subscriber mailboxes are needed than are available by default on the system, the administrator
must create then initialize them
C. Mailbox owners initialize their own mailboxes
D. The administrator can bulk initialize mailboxes by subscriber group
Answer: C

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NO.3 You are installing a customer-supplied external non-trunk port paging system to a BCM450. It will
provide paging over external loudspeakers What connections on the BCM450 will you be using?
A. page output and ATA2
B. page output and auxiliary power outlet
C. speaker and page output
D. page output and page relay output
Answer: D

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NO.4 Your customer does not want callers to be automatically disconnected by Auto Attendant How can this
be prevented?
A. Set Return to Auto Attendant in General Properties
B. Set Auto Attendant to forward the caller to IVR if the caller does not hang up after completing the Auto
Attendant action
C. Activate the menu repeat key
D. Activate the Auto Attendant Loop
Answer: A

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NO.5 Which part of the Element Manager panel do you use to rename a folder or network element?
A. Information panel
B. Network element navigation panel
C. Tools
D. File/rename
Answer: B

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