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NO.1 Which action can update Actual Configuration Items (CI) information?
A. Promotion
B. Asset/CI Link
C. Update Promotion
D. IBM Tivoli Integration Composer Data Load
Answer: D
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NO.2 Which two criteria can be applied in the Response Plan application? (Choose two.)
A. Assign Labor
B. Apply Solution
C. Apply Security
D. Assign Vendor
E. Assign Material
Answer: B,D
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NO.3 Requests from the Service Catalog are often processed by which related process?
A. Service DeskProcess
B. Request Fulfillment Process
C. Service Provisioning Process
D. Service Level Management Process
Answer: B
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NO.4 Which IBM SmartCloud Control Desk edition would include applications and capabilities to
manage the data centers of multiple customers?
A. Everyplace
B. Entry Edition
C. Service Provider offering
D. IBM SmartCloud Control Desk
Answer: C
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NO.5 IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes
which features?
A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
B. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and
Compliance Management
D. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset
Lifecycle and Compliance Management
Answer: C
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NO.6 Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
A. Full Edition
B. Entry Edition
C. Everyplace Edition
D. Service Provider Edition
Answer: B
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NO.7 Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose
three.)
A. Importing data
B. Managing changes
C. Managing IT assets
D. Administering self-service
E. Managing configuration items
F. Working with incidents and problems
Answer: B,D,F
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NO.8 Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?
A. It can process encrypted messages.
B. It can process digitally signed messages.
C. It supports POP3 and IMAP protocols only.
D. It does not support embedded attachments.
Answer: C
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