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Exam Code: 000-Z04

Exam Name: IBM (ZEnterprise Technical Update Mastery)

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NO.1 A customer is considering a z196 with a zBX.Which of the following is the best action a specialist could
take to ensure customer satisfaction?
A.Conduct a "Fit for Purpose Study"
B.Conduct a z/VM Implementation Workshop
C.Mentor the customer on installing PowerVM and VMware
D.Review the hardware support process and the HMC documentation for the z196 CPC and the zBX
Answer: A

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NO.2 A customer recently ordered a z196 with a zBX.Which of the following is the best action a specialist
could take to ensure the customer is satisfied with the new zBX?
A.Review the hardware support process and the HMC documentation for the z196 CPC and the zBX
B.Conduct and "Fit for Purpose Study"
C.Conduct a z/VM Implementation Workshop
D.Mentor the customer on installing PowerVM and VMware
Answer: A

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NO.3 Once the sale of a System z has been made, which of the following individuals is responsible to ensure
that the implementation plan is executed?
A.IBM or Business Partner TDA Leader
B.IBM or Business Partner Technical Specialist
C.IBM Installation Planning Representative
D.IBM or Business Partner Client Representative
Answer: B

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NO.4 A customer is planning an upgrade to a z114.They have indicated that they will be adding additional disk
storage in the future and want to make sure they have room for non disruptive future I/O growth.Which of
the following is the appropriate first action for the Technical Specialist?
A.Use the eConfig Plan Ahead feature to place an order for an additional I/O drawer but don
order any
cards until they need them.
B.Ask the sales specialist to give the customer a discount and order the cards at the end of the quarter
C.Carefully plan out the upgrade based upon the current I/O configuration.Confirm there is enough room
to support and add a future I/O drawer if needed.
D.The z114 hardware model M10 has more I/O adapters so you should order the M10 model which will
assure you have room for future growth.
Answer: C

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NO.5 ISPF uses various function keys. Which of the following describes the mapping of these keys?
A.Different in every ISPF menu
B.Determined by operating system
C.Fixed by ISPF and cannot be changed
D.May be changed using the ISPF SETTINGS function
Answer:D

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